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Client Services Specialist

Hoofddorp
Full-time
Permanent employee

Your job

Be the person your clients trust to make Get-e work for them. You'll take on a portfolio of clients and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off.
This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close. 

What you'll do
Getting clients off to a strong start
  • Be your client's guide from day one, the person who makes their first weeks with Get-e feel effortless, not administrative
  • Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured
  • Catch and fix friction before the client feels it
Knowing your clients better than anyone else at Get-e
  • Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs
  • Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better
  • Spot when a client is quietly struggling before they have to complain about it
Making things right when they go wrong
  • Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed
  • Be proactive about bad news. Clients should hear it from you before they have to ask
  • Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed
Helping clients get more out of Get-e
  • Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team
  • Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs
Outcomes
  • Clients say you know their business and treat you as a trusted partner, not a support line
  • New clients feel confident and set up for success within their first weeks, not confused or chasing you for basics
  • Clients experience fewer surprises and faster, more human resolutions when something does go wrong
  • Retention and satisfaction improve within your portfolio because clients feel owned, not queued
  • Clients see you proactively bringing them value, not just responding when asked


Your profile

  • 2+ years in client services, account management, or client-facing operations (travel, mobility, or service industry a plus)
  • You build real relationships. Clients remember you, not just your resolution time
  • Genuinely curious about how your clients' businesses work, so you can anticipate what they need
  • Strong written and verbal communication; confident and calm handling sensitive situations
  • Commercially minded. You can spot when a client relationship has room to grow, not just room to fix
  • Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it
  • Strong English (Dutch or other European languages a plus)
  • Experience in the aviation, travel or mobility industry is a big plus

Why us?

  • NS Business Card: We've got your commuting costs covered. Prefer driving? We'll handle your travel expenses.
  • Experience Our Service: Use our cab service yourself, twice a year.
  • Healthy Lifestyle: Fresh fruit in the canteen, plus meal discount options.
  • On-site Gym: Access to our fully equipped office gym.
  • Holiday Allowance: 8% holiday allowance.
  • Vacation Days: 25 days a year.
  • Remote Work: Hybrid (2 days from home), with up to 2 weeks working from abroad.
  • Pension Contribution: 2.5% employer contribution.

About us

Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.

We are an international team with 30+ nationalities, working together in a dynamic, fast-paced environment where ideas move quickly and ownership is real.

We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter.

At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas:

  1. Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam.
  2. Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals.
  3. Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard.

If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.