Client Relationship Manager

Hoofddorp

Full-time

Permanent employee

Your job

Be the person your clients trust to make Get-e work for them. You'll take on a portfolio of clients and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off.
This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close.

What you'll do
Getting clients off to a strong start

Be your client's guide from day one, the person who makes their first weeks with Get-e feel effortless, not administrative
Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured
Catch and fix friction before the client feels it

Knowing your clients better than anyone else at Get-e

Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs
Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better
Spot when a client is quietly struggling before they have to complain about it

Making things right when they go wrong

Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed
Be proactive about bad news. Clients should hear it from you before they have to ask
Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed

Helping clients get more out of Get-e

Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team
Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs

Outcomes

Clients say you know their business and treat you as a trusted partner, not a support line
New clients feel confident and set up for success within their first weeks, not confused or chasing you for basics
Clients experience fewer surprises and faster, more human resolutions when something does go wrong
Retention and satisfaction improve within your portfolio because clients feel owned, not queued
Clients see you proactively bringing them value, not just responding when asked

Your profile

5+ years in client services, customer success, account management, or client-facing operations (travel, mobility, or service industry a plus)
You build real relationships. Clients remember you, not just your resolution time
Genuinely curious about how your clients' businesses work, so you can anticipate what they need
Strong written and verbal communication; confident and calm handling sensitive situations
Commercially minded. You can spot when a client relationship has room to grow, not just room to fix
Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it
Strong English (Dutch or other European languages a plus)
Experience in the aviation, travel or mobility industry is a big plus
You're based in the Netherlands
Experience with preparing and holding MBR's or QBR's

Why us?

What’s in it for you? We want our benefits to make your working life easier, more flexible and a little more enjoyable too.

Thinking about the future? We contribute 2.5% towards your pension.
Ready for a break? Enjoy 25 vacation days per year, plus 8% holiday allowance. Don't forget to experience our service yourself. Use our transfers twice a year and experience first-hand what we offer our clients. Also, enjoy employee discounts on hotel stays.
However you commute: Travel by train with an NS Business Card, or drive with travel expenses covered and parking available at the office.
Fancy a new bike? Make use of our bike lease option for private use.
Flexibility matters: Work from home up to 2 days per week, with the possibility to work from abroad for up to 2 weeks.
Coffee, matcha or something healthy? Enjoy Starbucks coffee, matcha, fresh fruit and employee meal discounts at the office.
Friday plans sorted: Join the team for our Friday borrels.
A little friendly competition: Put your skills to the test during our company ping-pong tournaments.

Does this sound like the opportunity you’ve been waiting for? There’s only one way to find out, apply today!

About us

Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.

We are an international team with 30+ nationalities, working together in a dynamic, fast-paced environment where ideas move quickly and ownership is real.

We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter.

At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas:

Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam.
Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals.
Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard.

If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.