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Sr Account Manager

Hoofddorp
Full-time
Permanent employee

Your job

Help us take service quality from reactive to proactive.
 At Get-e, we’re growing fast. Airlines, assistance companies and travel partners around the world use our platform to manage ground transport and hotel bookings in 110+ countries. Now we’re ready to level up our client service: making it more structured, more data-driven, and more client-first.

That’s where you come in.
 This isn’t a “keep the lights on” kind of role. As Sr Account Manager, you’ll be trusted to shape how we deliver service across our global accounts. You’ll lead a growing team, take full ownership of our feedback and escalation processes, and work cross-functionally to fix issues at the root. You’ll also be the face of service in client meetings: joining QBRs, supporting onboarding, and launching new ideas that improve client experience.
This is a role where you’ll see your results come to life. You’ll have the freedom to test, improve, and build your own projects, whether that’s launching a client health score, streamlining our internal tools, or redesigning team workflows. It’s a chance to leave a real footprint and grow a function, not just maintain it.

Your profile

What you’ll do
  • Lead and develop a small but growing team of Client Care specialists, setting clear ownership, KPIs, and accountability
  • Own Zendesk and all client feedback channels, ensuring fast, structured, and professional complaint handling
  • Personally manage high-impact or sensitive escalations, particularly for strategic accounts
  • Act as the operational owner for key accounts, building strong relationships with client stakeholders
  • Lead service performance discussions during QBRs and proactively manage client health
  • Monitor escalation trends and client health indicators, identifying risks early and initiating mitigation actions
  • Translate recurring issues into structural improvements that enhance service quality and client satisfaction
  • Build dashboards and track key trends (Power BI / Zendesk) to drive data-driven decision-making
  • Support smooth onboarding of new clients and ensure service setup meets expectations
  • Launch scalable tools such as a client health score and trigger-based alerts to move from reactive support to proactive client management.


You bring
  • 5+ years of experience in client service, account management, or airline ops
  • Proven track record of leading a team, you’ve done this before and you enjoy it
  • Strong written and spoken English (additional languages are a bonus)
  • Hands-on experience with Zendesk or similar platforms
  • Comfortable working with Excel and Power BI
  • A structured mindset—you like building processes, but you keep things practical
  • You’re confident in front of clients, calm in escalations, and proactive about improvement
  • Bonus: background in aviation, assistance, or travel tech

Why us?

Why join us?
  • NS Business Card: We’ve got your commuting costs covered. Prefer driving? We’ll handle your travel expenses.
  • Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself.
  • Healthy Lifestyle: Need a snack? Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
  • Holiday Allowance: We provide 8% holiday allowance, so you can enjoy your time off.
  • Vacation Days: Relax and recharge with 25 days of vacation each year.
  • Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.
  • Pension Contribution: We contribute 2.5% toward your pension to support your future.

Sounds like a good fit? Apply now and show us how you’d lead this role, and take client service to the next level at Get-e.

About us

Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.

We are an international team with 30+ nationalities, working together in a dynamic, fast-paced environment where ideas move quickly and ownership is real.

We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter.

At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas:

  1. Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam.
  2. Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals.
  3. Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard.

If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.