Global Hotel Operations Specialist

Location: Hoofddorp, the Netherlands (No visa sponsorship available)
Hours: 36 hours/week | Rotating shifts: morning, evening & weekends | On-site
Salary: €2,800–€3,360 gross/month (based on 36 hours/week)

About the Role

Get-e is scaling quickly, and we're looking for driven, adaptable team players to grow with us. As a Global Hotel Operations Specialist, you'll sit at the core of our 24/7 international service team, managing hotel accommodation bookings for airline crews and clients across the world. You'll work directly with hotel suppliers and PMS/booking systems to secure availability, resolve allotment and rate issues, and keep crew accommodation running without disruption in a fast-paced, multicultural environment.

If you're someone who thrives under pressure, enjoys solving supplier and booking problems, and brings a can-do mentality to every shift, we'd love to meet you.

What You'll Do

• Manage hotel bookings, room allotments, and rate/availability across a global hotel network.

• Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last-minute changes.

• Monitor cut-off dates, no-show/cancellation policies, and contract terms to avoid service or cost exposure.

• Support crew accommodation logistics, including duty-of-care requirements (rest periods, curfews, proximity to airport/duty).

• Perform quality checks on booking details and hotel data accuracy in our systems.

• Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels.

• Identify recurring supplier or booking issues and propose process improvements.

• Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast-paced environment.
  
  
  

What You Bring

• Fluent English speaker; additional languages are a plus.

• Prior experience in hotel operations, reservations, or hospitality (e.g. front office, revenue/reservations, or a hotel-facing role at a travel/DMC/OTA) is strongly preferred.

• Familiarity with hotel PMS, channel manager, or GDS/OTA booking systems is a plus.

• Understanding of hotel industry terms and mechanics (allotments, rate parity, cut-off dates, no-show policy) is a plus.

• Strong written and verbal communication skills, especially for supplier negotiation and issue resolution.

• Comfortable with rotating shifts (including weekends).

• Bachelor's degree (or equivalent Dutch HBO-level thinking/working) — hospitality/hotel management background is a plus.

• Team spirit and a proactive, problem-solving attitude.

• Gross monthly salary of €2,800 - €3,360 based on 36 hours/week.

• 7-month contract with base salary increase upon extension.

• NS Business Card or travel allowance.

• 25 vacation days (full-time basis).

• 8% vacation allowance (paid in April).

• Discounted warm Muscle Meals.

• 2 free cab rides per year from Get-E.

• Biannual company parties.

• Fresh fruit and fair-trade coffee with freshly roasted beans.

• Friday afternoon “borrel” to wrap up the week.

• Access to our in-house gym