Client Services Manager

Permanent employee, Full-time · Hoofddorp

Your job

Client Services Manager

Help us take service quality from reactive to proactive.
At Get-e, we’re growing fast. Airlines, assistance companies and travel partners around the world use our platform to manage ground transport and hotel bookings in 110+ countries. Now we’re ready to level up our client service: making it more structured, more data-driven, and more client-first.

That’s where you come in.
This isn’t a “keep the lights on” kind of role. As Client Services Manager, you’ll be trusted to shape how we deliver service across our global accounts. You’ll lead a growing team, take full ownership of our feedback and escalation processes, and work cross-functionally to fix issues at the root. You’ll also be the face of service in client meetings: joining QBRs, supporting onboarding, and launching new ideas that improve client experience.
This is a role where you’ll see your results come to life. You’ll have the freedom to test, improve, and build your own projects, whether that’s launching a client health score, streamlining our internal tools, or redesigning team workflows. It’s a chance to leave a real footprint and grow a function, not just maintain it.

Your profile

What you’ll do

Lead and develop a small but growing team of Client Care specialists, setting clear ownership, KPIs, and accountability
Own Zendesk and all client feedback channels, ensuring fast, structured, and professional complaint handling
Personally manage high-impact or sensitive escalations, particularly for strategic accounts
Act as the operational owner for key accounts, building strong relationships with client stakeholders
Lead service performance discussions during QBRs and proactively manage client health
Monitor escalation trends and client health indicators, identifying risks early and initiating mitigation actions
Translate recurring issues into structural improvements that enhance service quality and client satisfaction
Build dashboards and track key trends (Power BI / Zendesk) to drive data-driven decision-making
Support smooth onboarding of new clients and ensure service setup meets expectations
Launch scalable tools such as a client health score and trigger-based alerts to move from reactive support to proactive client management.

You bring

5+ years of experience in client service, account management, or airline ops
Proven track record of leading a team, you’ve done this before and you enjoy it
Strong written and spoken English (additional languages are a bonus)
Hands-on experience with Zendesk or similar platforms
Comfortable working with Excel and Power BI
A structured mindset—you like building processes, but you keep things practical
You’re confident in front of clients, calm in escalations, and proactive about improvement
Bonus: background in aviation, assistance, or travel tech

Why us?

Why join us?

NS Business Card: We’ve got your commuting costs covered. Prefer driving? We’ll handle your travel expenses.
Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself.
Healthy Lifestyle: Need a snack? Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
Holiday Allowance: We provide 8% holiday allowance, so you can enjoy your time off.
Vacation Days: Relax and recharge with 25 days of vacation each year.
Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.
Pension Contribution: We contribute 2.5% toward your pension to support your future.

Sounds like a good fit? Apply now and show us how you’d lead this role, and take client service to the next level at Get-e.

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About us

Welcome to Get-e!

Here we build technology that helps global travel companies move people smoothly and reliably. And we’re just getting started.
Since 2019, we’ve grown into a global travel tech company trusted by leading travel brands. Our platform manages transportation at scale, from crew transfers to real-time logistics, and has recently expanded into hotel room management for airline crews, because moving people efficiently doesn’t stop at the airport.

In practice, this means solving real problems in fast-moving environments, where our work directly affects thousands of people every day.

What sets us apart is our team. With colleagues from over 30 nationalities, Get-e is a place where different perspectives lead to better ideas. We work in small, hands-on teams, collaborate across functions, and make decisions close to the problem, not buried in layers of process.

If you’re excited about building useful technology with smart, driven people, you’ll feel right at home here.

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We're looking forward to hearing from you!

Thank you for your interest in Get-e. Please fill out the following short form. If you have problems uploading your data, please email get-e-jobs@m.personio.de.